Genetic Signatures are a global molecular diagnostics company, driving improved patient outcomes using our innovative 3base® technology to provide configurable clinically relevant molecular diagnostic solutions for infectious diseases.  We support leading pathology laboratories around the world and with a keen focus on meeting our customer needs, we continue to expand our global customer base.

We are seeking a solution and action-oriented Field Application Scientist (FAS) to join our EMEA team and provide product support of Genetic Signatures’ innovative and simplified molecular diagnostic technologies. Based in the UK, and providing support to the EMEA region, the FAS partners with our customers to provide technical training, troubleshooting, complaint resolution, and implementation of new processes.

As our technically minded FAS you will:

• Perform customer training as required with system installation or upgrades
• Provide ongoing technical support in person or via remote support/phone/email. This will include being on-call after hours as part of a rotating roster
• Provide customer laboratory support including:
• Addressing results analysis and kit queries
• General enquiries
• Software repair/changes
• Hardware repairs
• Modify customer programs as required
• Test new equipment/software
• Document activities as per QMS requirements
• Liaise with OEM technical support if failures cannot be immediately rectified
• Develop customer relationships
• Proactively manage and provide service & support to customers
• Respond quickly to customer concerns or issues regarding equipment or kits
• Travel, with some periodically overnight, to support customers
• Ensure all customer interaction complies with our QMS and regulatory requirements
• Log all customer correspondence in ERP or CRM system
• Monitor and report on new product requirements, opportunities, and competitive activities
• Report on persistent customer/kit issues via email or meetings when required

Essential for success as a FAS are:

• A minimum of BSc. in Biomedical Science or a related field
• Experience in demonstration/training of hardware and assays
• Experience in customer support and training
• Attention to detail
• Ability to work independently

It is advantageous if our FAS’s talent tool kit includes:

• Master’s degree in Molecular Biology, Genetics, or related field
• Experience with PCR instruments including Hamilton systems
• Writing/amending programs for liquid handling equipment
• Presenting technology within a commercial context and understanding scientific issues
• Experience in products/services for the worldwide molecular diagnostic marketplace

If this sounds like your next career opportunity and you want to make a difference to healthcare outcomes for patients around the world, apply now, we can’t wait to hear from you!

Please apply with a cover letter and CV via our careers inbox. Enquiries can be made via email at [email protected]. All applications will be treated in the strictest confidence. Please note that due to the expected large number of applications, only those who are short-listed will be contacted for an initial interview.

As part of our recruitment process, suitable candidates will be asked to provide a police check and participate in a pre-employment medical.

Genetic Signatures Ltd is committed to providing equal employment opportunities, we thrive on the diversity of thought present in our workforce and encourage anyone possessing the talent and drive to better health care for their community to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification